Frequently Asked Questions

Yes. We always recommend demoing BEFORE you commit to a Gaming System. Ask your Milky Way Apps Distributor for a Demo.

We are on your side and want you to be profitable with the best Gaming System for you. If you choose a Gaming System that doesn't work for your specific situation, we will of course try to solve it. If a software issue cannot be resolved through troubleshooting, we can help you transfer your balance to a new system. Closing out can take up to a week since you will need to give prior notice to all your customers.

Web/Cloud Based software is hosted on a remote server accessible via the Cloud. Almost all new Gaming Systems are Web Based. Pros: No maintenance, fast upgrades, data stored remotely, accessible wherever there is internet access. Cons: Cannot access System without the internet.

Server Based software is stored on site. Pros: Can work without Internet. Cons: Requires an actual install, more expensive to setup. In today's world where everyone has a smart phone and internet is everywhere, almost all systems are now web based.

Our software is FREE. We only charge you for the points (or credits) for each System. Please contact us for rates. Some Systems offer volume discounts. No upfront costs or ongoing maintenance costs.

NO. There is no Back Office or Setup fee associated with any of the gaming systems we distribute. The only costs involved are what the manufacturer's charge. Some charge upfront for points, some charge after. Depends on the product you choose.

Compliance settings are different modes that Gaming Systems can be set to to fit within the various laws. Some examples include Skill mode (allows players to influence the outcome) and Pre-Reveal (allows the player to see a game result before they do the spin). Some territories require different settings to operate. You should always consult your attorney to ensure proper system settings and use.